Surface Laptop 3: Cracked Displays Free to Fix, Microsoft Says
Cracked screen on your Surface Laptop 3? Microsoft will fix it for free, at least if it wasn’t your fault.
It’ll get fixed through a repair program that Microsoft announced on its support site. Microsoft discovered a small percentage of units experiencing hairline fractures in the display, and the Redmond-based company decided it should repair affected units at no cost to customers. After all, customers aren’t responsible for this. Microsoft explained that, due to “a hard foreign particle,” the glass covering its LCD panel may start to crack.
ZDNet notes that affected units are likely the aluminum-based variants, not any with Alcantara fabric. Customers started reporting the issue in February.
“We have investigated claims of screen cracking on Surface Laptop 3 and have determined that, in a very small percentage of cases, a hard foreign particle may cause a hairline fracture in the glass that may seem to appear unexpectedly or without visible cause,” Microsoft said in a support note.
Microsoft advises that all customers who are experiencing this issue get in touch with its support team to get started on the process to repair the Surface Laptop 3 at no cost. Further, customers who might’ve paid for a repair related to this issue in the past are encouraged to reach out to explore the possibility of getting reimbursed.
Since the Surface Laptop 3 debuted only less than a year ago, all affected units are still under warranty.
