June 16, 2024


Sapiens Digital

Business Choice Awards 2020: Voice Over IP (VoIP) Providers

2 min read

The Voice over IP (VoIP) category covers a lot of ground, from Google Voice, which offers virtual numbers, to major corporate accounts with ISPs and standalone providers that install
cloud-based PBX services.

This year, 12 VoIP brands received enough responses in our Business Choice survey to
be included in the mix. But one particular vendor remains the most worthy of your office’s consideration.

Voice Over IP Providers for 2020

Business Choice Winner: OOMA
This is the seventh year in a row that Ooma’s VoIP service has crushed the competition, according to PCMag readers who use it. There isn’t a single measurement we ask about—satisfaction, cost, ease of use, likelihood to recommend—where Ooma
doesn’t dominate.

Ooma has won top honors in PCMag’s VoIP category for the last seven years, and 2020 isn’t going to alter that. In our survey this year, Ooma was the most
used vendor by far, which in many other categories doesn’t help—simply because
a company is ubiquitous, especially in business, doesn’t make it beloved. Ooma is both.

Ooma has the top score in every single category of our
survey. That’s really all you need to know. Browse the chart below for
each section and you’ll see it clearly. Most of Ooma’s scores are even above
9.0 (out of 10). One exception is the overall satisfaction score—the
most important number we look at when determining Business Choice Award winners—but
at 8.9, it’s still worlds
ahead of other top brands. Ooma’s lowest score is actually
for tech support, but that still-stellar 8.8 tells you that Ooma is a company
worth calling when you need help.

Is there another VoIP system worth considering among the vendors that made the cut this year? Definitely. Our Editors’ Choice, RingCentral, also scores incredibly well. Not enough to overtake or even equal Ooma’s
numbers, but it came
close in many cases, including an excellent 8.6 for overall satisfaction. Its score
overall is a nice lift from the 8.1 it received last
, when it was in sixth place.

It’s interesting to see big names like Avaya and Mitel back on the list this year, but the corporate-leaning vendors have dismal
scores, indicating that office users are not huge fans. ISPs with VoIP services—like Spectrum, Verizon, and AT&T—were all pretty middle
of the road.

For expert opinion, read The Best
Business VoIP Providers for 2020

Here’s the full table of results for Business Choice
2020: Voice over IP Services:

Business Choice 2020: Voice over IP Services FULL TABLE

The PCMag Readers’ Choice survey for Voice over IP Services
was in the field from January 27, 2020, through February 17, 2020. For more
information on how the survey is conducted, read the survey methodology.

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Further Reading

VoIP & Phone Service Reviews

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